Please fill out the contents of this section before calling Customer Service and be prepared to fax it, after contacting your Customer Service representative.
Fax Cover Sheet
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To: |
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From: |
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Fax Number: |
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Contact Information
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Company: |
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Contact name: |
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System ID/serial #: |
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D3 Linux version: |
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Linux version: |
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Linux kernel: |
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Phone number: |
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Fax number: |
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E-mail address: |
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Credit card number: |
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Expiration date: |
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The information requested in this form is required when a call is placed to customer service. Add your information in the appropriate column to the right. It may be necessary to contact your system administrator for this information. Be sure to include all devices including sound cards.
Customer Service Worksheet
BIOS Information
Name:
Version:
Chip type
Type of chip (Intel, Cyrix, AMD, etc.):
Motherboard
Manufacturer:
List the on-board controllers and/or devices present:
1.
2.
3.
4.
5.
6.
7.
8.
Number of slots:
1. PCI___ ISA___
2. PCI___ ISA___
3. PCI___ ISA___
4. PCI___ ISA___
5. PCI___ ISA___
6. PCI___ ISA___
7. PCI___ ISA___
8. PCI___ ISA___
Memory
How much physical memory is installed?
How much memory according to Linux?
How much memory according to pick0?
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Hard Disk |
Disk space (MB) |
No. of Partitions |
Drive type |
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Drive 1: |
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IDE __ SCSI __ |
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Drive 2: |
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IDE __ SCSI __ |
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Drive 3: |
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IDE __ SCSI __ |
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SCSI controller |
First |
Second |
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Type: |
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IRQ: |
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I/O address: |
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CD-ROM |
Non-ATAPI (EIDE) |
ATAPI |
SCSI |
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Type: |
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IRQ: |
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I/O address: |
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Tape Device |
First |
Second |
Third |
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Type: |
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SCSI ID: |
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Serial board and ports
Board Type:
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Board I/O address: |
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COM1 |
I/O address: |
IRQ: |
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COM2 |
I/O address: |
IRQ: |
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COM3 |
I/O address: |
IRQ: |
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COM4 |
I/O address: |
IRQ: |
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Network connection |
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Card Type: |
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IRQ: |
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I/O address: |
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Network setup
IP address:
Netmask:
Gateway:
Host name:
Default domain:
Domain name server:
pick0 file contents
Virtual D3 machine name:
Core memory:
Basic memory:
npibs:
nphts:
User:
Virtual Machine key:
D3 virtual disk:
List disk statements: (Make a copy of this page to list additional disk statements.)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
List tape statements: (Make a copy of this page to list additional tape statements.)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
See Also
D3 Installation Guide Overview
Upgrading with a File-Save Tape
Upgrading with Data Files in Place