Troubleshooting MultiValue Printers

Troubleshooting MultiValue printers generally starts at the printer and the system to which the printer is connected, then the mvBase Workstation configuration and status (started), then verifies within mvBase that the printer is started on the intended line.

Use the following methods to troubleshoot a MultiValue printer. These steps are intended for both COM and TCP port printers unless specifically noted otherwise.

Perform the general tasks listed in the General Printer Troubleshooting topic of this section.
Verify that the printer and the system to which the printer connects are operating correctly in local fashion. Troubleshoot according to manufacturer documentation, particularly for terminal server or UNIX systems.
If this is a TCP port printer, verify that the Telnet connection between the mvBase Workstation system and the terminal server (or UNIX system) has not been disrupted for any reason. Also verify that it is connecting via the intended line, and that the TCP port is available and not in conflict with other TCP port consumption. Finally, verify that you have correctly typed the name of the mvBase system to which you are connecting.
If this is a COM port printer, then within Windows, verify that the COM port is not configured for use by other Windows applications.
If this is a COM port printer, ensure that the COM port has not been configured in multiple places with conflicting mvBase line numbers.
Verify that the intended line for this printer is not being consumed by another mvBase Workstation component. (The LISTLINES command will have told you this when you performed the general troubleshooting procedures.)
Ensure that the Workstation is running and connected to the intended mvBase Server on an available (and connected) mvBase line. If the line has become disconnected for any reason, you may need to stop the Workstation, restart and reconnect the mvBase Workstation.
Connect a terminal to the printer port, then send some printer output to the printer and see how it appears on the screen. If the output appears to be satisfactory, connect the printer to the printer port and repeat this step.