Troubleshooting Installation and Booting

This section describes problems you may encounter when installing mvBase, the possible causes of these problems, and their solutions.

Problem	Possible Cause	Solution
O/S does not verify. You are getting frame mismatches.	You have installed a software product or application that loaded information into the ABS frames of mvBase.	Should files become corrupted as a result of any system anomalies, an ABS restore procedure must be performed. Restoration can be performed from mvBase source files located on either CD-ROM or floppy diskette media.

CD-ROM-Based Restore

Stop the mvBase Server and Workstation.
Locate the file mvserver.abs found in the \support\server directory on the mvBase CD-ROM. This file is in expanded format.
Copy this file from the CD-ROM to the installation directory located on the mvBase Server (<install directory>\server).
The attribute for the file must be changed from READ-ONLY to ARCHIVE. The attribute setting is located on the file’s Properties dialog box. To access this dialog box, select the file in File Manager or Windows Explorer, right-click with the mouse button, and select Properties. The Properties dialog box can also be accessed via the File pull-down menu.

Floppy Diskette-Based Restore

NOTE	Floppy diskettes have insufficient space for file expansion. Expand the file directly to the destination directory on the mvBase Server.

Locate the mvserver.ab_ file in the root directory of the mvBase diskettes. This file is not in expanded format.
To expand the file, open a DOS prompt. The command to expand files to the mvBase Server subdirectory is:

Format

EXPAND A:\sourcefile drive:\destination

Parameter(s)

A:\	Drive to the file which is to be expanded.
sourcefile	Path to the file which is to be expanded.
drive:\	Drive for the file in its expanded format.
destination	Path of the file in its expanded format. (<mvBase install directory>\server).