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We're Hiring: Technical Support Engineer

Rocket Software is looking to add a full-time Technical Support Engineer Level 1 - International to provide service to U2 customers throughout EMEA.. To apply, please send your CV to: eabushmais@rocketsoftware.com.

Work Location: Stockley Park, Uxbridge UB11 1ET, United Kingdom
Reports To: Manager of U2 EMEA Technical Support
Experience Required: Entry level to 5 years

Responsibilities include:

• Professionally and pro-actively provide telephone and electronic customer technical support
• Resolve clients’ questions or problems including installation/setup, system administration, product configuration and functionality
• Research questions using available information resources
• Redirect problems to appropriate level 2 resource
• Track and route level 1 problems, requests, and document resolutions
• Write Technical Tips, white papers, example code
• Stay current on new and evolving technologies
• Participate in internal projects and other work as directed

Skills and Experience:

• Pro-active attitude toward learning and acquiring technical knowledge
• Demonstrated ability to work both independently and within team environment
• Strong on team participation and teamwork
• Bachelor's degree or equivalent (in Computer Science is preferred)
• Analytical intellect, good problem solving skills
• Ability to build and maintain a strong relationship with customers
• Skilled in both verbal and written communication
• Demonstrated experience with Windows, UNIX, and Linux Administration is preferred
• UniData and/or UniVerse or U2 tools experience preferred
• Demonstrated knowledge in C#, JAVA, VB.NET, .NET, XML and SOAP is a plus
• Demonstrated knowledge of spoken and written French is a plus