Troubleshooting installation errors

If an error occurs during the installation process, a message displays indicating an error number.

For example:

Failed to install. Error (#).

Depending on the Windows operating system running on your computer, there are different types of installation errors that can occur. These installation errors are:.

Error (#)	Description	Try this
-1	Unable to determine the path to the OpenDB executable.	Check that another copy of OpenDB is not started as a service. Delete the copy of OpenDB.exe on your computer and then extract the OpenDB .zip file to that directory again. Verify that the size of the file (OpenDB.exe) in the OpenDB.zip file provided by your Rocket Support representative is the same as the one extracted to your computer’s hard drive.
-2	Unable to establish a connection to the Service Control Manager.	Check that you have administrator privileges. Restart the computer.
-3	Unable to add service.	Check that another copy of OpenDB is not already installed on your computer by inspecting the Services folder in the registry. If the OpenDB key is found in the registry, then OpenDB is already installed. If OpenDB key is not found in the registry, then delete the copy of OpenDB.exe on your computer, and then extract the OpenDB .zip file to that directory again and reinstall.