Diagnostic Messages Displayed On the Browser

Diagnostic Messages, Displayed On the Browser

Unable to connect to FCService

If FlashConnect is unable to connect to the FCService, possible causes display on the screen. For example:

The number in the lower left of the window (in this case 2) is the most recent Win32 error. Possible solutions are:

Problem

Solution

The FCService is not running.

Use the Services program from the Control Panel to determine if the FlashConnect service is running. Start it if it is not running.

The FCService and FCConnector applications are running as different users.

The anonymous Web server user and the FlashConnect service must both be able to open the named pipes created by FCService.

Use the Services program from the Control Panel to determine the name that the FlashConnect service runs as.
Use the Internet Service Manager program to determine the Anonymous Logon Username.
If they are not the same, use the Services program from the Control Panel to change the FlashConnect service name to match the Anonymous Logon Username.