The checkup program examines the overall FlashConnect configuration and checks for potential and fatal problems. The checkup program does not change the D3 or FlashConnect configuration.
There are two ways to run the diagnostic:
From TCL type:
run bp checkup
From the TCL FlashConnect Main Menu, select 7. Diagnostics, then select 1. Run the Online Diagnostics.
When the checkup program starts, the following screen displays:
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This program performs simple checks to uncover problems which commonly cause FlashConnect to not work. This program displays as a series of questions and answers. Other than starting this program the user does not enter any information. Problems which will probably cause FlashConnect to not work or not work with a specific host are labeled 'FATAL'. Problems which might cause problems while FlashConnect is running are marked, 'NO'. Tests which pass are marked with 'YES'. These tests run in a few seconds, do not change the FlashConnect configuration and can be used on a running FlashConnect system. See the FlashConnect documentation for more information about each test. Press 'Q' to quit or 'Enter' to continue? |
If Q is entered, the program stops without performing any checks.
The report displays fatal errors which indicate that the tested feature will not work:
Yes indicates the tested feature should work.
No indicates the tested feature should partially work.
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Starting Diagnostic |
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Verifying that D3 is activated for FlashConnect |
Yes |
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Verifying that this FlashConnect version is activated |
Yes |
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Verifying user licenses are available |
Yes ... 50 available |
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Verifying that phantom processes are available |
Yes ... 26 available |
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Verifying that the database version is supported |
Yes ... <version> |
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Can FlashConnect connect to the configured hosts? |
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FC Host Port |
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Local host 1505 |
FATAL..Could not connect |
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172.16.250.218 1505 |
Yes |
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eng.rainingdata.com 1505 |
Yes |
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Are there enough available phantoms to run the: |
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Minimum number of connections |
Yes … Requested 10 |
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Maximum number of connections |
Yes … Requested 60 |
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Are there enough available licenses to run the: |
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Minimum number of connections |
Yes … Requested 20 |
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Maximum number of connections |
Yes … Requested 60 |
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Do the host names appear valid? |
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172.16.250.218 |
Yes |
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host.rainingdata.com |
Yes |
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Local host |
No |
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Done |
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Message |
Example Values |
Comments |
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Starting |
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The program is starting the evaluation. |
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Checking if FlashConnect is activated. |
Yes FATAL … not activated |
FlashConnect must be activated before it can be used. |
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Are there user licenses available? |
Yes ... 5008 available FATAL no free licenses |
Calculates the number of currently available D3 user licenses. If there are no available D3 user licenses FlashConnect cannot run. Either take action to free up user licenses or purchase more licenses. |
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Are there phantom processes available? |
Yes ... 21 available FATAL no free phantoms |
Calculates the number of currently available phantom processes. If there are no available phantom processes D3 cannot run. Either reconfigure D3 making more phantom processes available or take other action to free up phantom processes. |
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Can this version of D3 run FC? |
Yes … <version> FATAL unsupported version … <version> |
FlashConnect requires a minimum D3 release level to run. To run FlashConnect, D3 must be upgraded. |
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Can FlashConnect connect to the configured hosts? FC Host Port |
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Each host/server pool combination defined in the w3Config file is checked to verify that the indicated connection can be reached. This indicates that the host and port can be reached and there is a process servicing the port. It does not verify the listening process is FCService. In addition, the ability to create a socket is verified. If no configuration is found or the w3Config file cannot be opened, and there are no fatal errors, FlashConnect can be manually started and stopped. Server pool names are checked for validity. An error message displays the invalid server pool name as well as the formatting rules for server pool names. |
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Are there enough available phantoms to run the minimum number of connections? |
Yes … requested <count> No … requested <count> |
Number of minimum connections for each server pool/host/name combination is totaled and compared to the number of currently available phantom processes. If there are sufficient available phantom processes to run the minimum number of connections, Yes is displayed. If there is an insufficient number of available phantom processes to run the minimum number of connections, No is displayed. The number of minimum requested connections is displayed. |
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Are there enough available phantoms to run the maximum number of connections? |
Yes … requested <count> No … requested <count> |
Number of maximum connections for each server pool/host/name combination is totaled and compared to the number of currently available phantom processes. If there are sufficient available phantom processes to run the maximum number of connections, Yes is displayed. If there is an insufficient number of available phantom processes to run the maximum number of connections, No is displayed. The number of maximum requested connections is displayed. |
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Are there enough available licenses to run the minimum number of connections? |
Yes … requested <count> No … requested <count> |
Number of minimum connections for each server pool/host/name combination is totaled and compared to the number of currently available D3 user licenses. If there are sufficient available D3 user licenses to run the minimum number of connections, Yes is displayed. If there is an insufficient number of available D3 user licenses to run the minimum number of connections, No is displayed. The number of minimum requested connections is displayed. |
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Are there enough available licenses to run the maximum number of connections? |
Yes … requested <count> No … requested <count> |
Number of maximum connections for each server pool/host/name combination is totaled and compared to the number of currently available D3 user licenses. If there are sufficient available D3 user licenses to run the maximum number of connections, Yes is displayed. If there is an insufficient number of available D3 user licenses to run the maximum number of connections, No is displayed. The number of maximum requested connections is displayed. |
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Do the host names appear valid? |
172.16.250.218 Yes host.rainingdata.com Yes Local host No |
Each host name is examined. If the host name contains a space, it is considered invalid. Otherwise, the host name is considered valid. |
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None |
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The program has finished the evaluation. |
See Also
Debugging and Diagnosing FlashConnect Configuration
Running the Loop-Back Test (D3 Only)
Static Application Debug Strategy
Dynamic Application Debug Strategy
Determining if the Application is in the Debugger
Using the FlashConnect Server Debug Program
Recording Outgoing HTML Code and Incoming Variables
Testing FCService on a Specified Machine and Port
Logging Diagnostic Messages for FCService and FCSocketServer
Examining CGI and Form Variables