Customer Service Worksheet

Please fill out the contents of this section before calling Customer Service and be prepared to fax it, after contacting your Customer Service representative.

Fax Cover Sheet

To:
From:
Fax Number:

Contact Information

Company:
Contact name:
System ID/serial #:
D3 Linux version:
Linux version:
Linux kernel:
Phone number:
Fax number:
E-mail address:
Credit card number:
Expiration date:

The information requested in this form is required when a call is placed to customer service. Add your information in the appropriate column to the right. It may be necessary to contact your system administrator for this information. Be sure to include all devices including sound cards.

Customer Service Worksheet

BIOS Information
Name:
Version:
Chip type
Type of chip (Intel, Cyrix, AMD, etc.):
Motherboard
Manufacturer:
List the on-board controllers and/or devices present:	1.
	2.
	3.
	4.
	5.
	6.
	7.
	8.
Number of slots:
What is in each slot? Identify if PCI or ISA.	1. PCI ___ ISA ___
	2. PCI ___ ISA ___
	3. PCI ___ ISA ___
	4. PCI ___ ISA ___
	5. PCI ___ ISA ___
	6. PCI ___ ISA ___
	7. PCI ___ ISA ___
	8. PCI ___ ISA ___
Memory
How much physical memory is installed?
How much memory according to Linux?
How much memory according to pick0?
Hard Disk	Disk space (MB)	No. of Partitions	Drive type
Drive 1:			IDE __ SCSI __
Drive 2:			IDE __ SCSI __
Drive 3:			IDE __ SCSI __
SCSI controller	First		Second
Type:
IRQ:
I/O address:
CD-ROM:	Non-ATAPI (EIDE)	ATAPI	SCSI
Type:
IRQ:
I/O address:
Tape Device	First	Second	Third
Type:
SCSI ID:
Serial board and ports
Board Type:
Board I/O address:
COM1	I/O address:		IRQ:
COM2	I/O address:		IRQ:
COM3	I/O address:		IRQ:
COM4	I/O address:		IRQ:
Network connection
Card Type:
IRQ:
I/O address:
Network setup
IP address:
Netmask:
Gateway:
Host name:
Default domain:
Domain name server:
pick0 file contents
Virtual D3 machine name:
Core memory:
Basic memory:
npibs:
nphts:
User:
Virtual Machine key:
D3 virtual disk:
List disk statements: (Make a copy of this page to list additional disk statements.)	1.
	2.
	3.
	4.
	5.
	6.
	7.
	8.
	9.
	10.
List tape statements: (Make a copy of this page to list additional tape statements.)	1.
	2.
	3.
	4.
	5.
	6.
	7.
	8.
	9.
	10.
	11.
	12.
	13.
	14.