If you have implemented the general troubleshooting procedures, and the printer is still not operating correctly, attempt these steps from within Windows (if this is a Windows printer).
Print a test page from within the Windows Printers utility.
Launch or switch to the Printers utility.
Select the printer about which you are inquiring with the right mouse button (in most instances). A popup menu displays.
Select Properties.
Switch to the General tab.
Select Print Test Page.
Follow the Windows prompts if they communicate any problems with the printer.
Check the Windows Event Application Log for any Workstation errors encountered during Workstation startup.
Verify that the user account under which the Workstation has been started can connect to the printer.
See additional Windows documentation as required.
See Also
Troubleshooting mvBase Printers and the Spooler
General Printer Troubleshooting