Customer Service worksheet

Fax cover sheet

To:

From:

Fax Number:

Contact information

Company:

Contact name:

System ID/serial #:

D3 Linux version:

Linux version:

Linux kernel:

Phone number:

Fax number:

E-mail address:

Credit card number:

Expiration date:

Customer Service worksheet

The information requested in this form is required when a call is placed to customer service. Add your information in the appropriate column to the right. It may be necessary to contact your system administrator for this information. Be sure to include all devices including sound cards.

BIOS Information

Name:

Version:

Chip type

Type of chip (Intel, Cyrix, AMD, etc.):

Motherboard

Manufacturer:

List the on-board controllers and/or devices present:

1.

2.

3.

4.

5.

6.

7.

8.

Number of slots:

1. PCI___   ISA___

2. PCI___   ISA___

3. PCI___   ISA___

4. PCI___   ISA___

5. PCI___   ISA___

6. PCI___   ISA___

7. PCI___   ISA___

8. PCI___   ISA___

Memory

How much physical memory is installed?

How much memory according to Linux ?

How much memory according to pick0?

Serial board and ports

Board Type:

Network connection

Card Type:

IRQ:

I/O address:

Network setup

IP address:

Netmask:

Gateway:

Host name:

Default domain:

Domain name server:

pick0 file contents

Virtual D3 machine name:

Core memory:

Basic memory:

npibs:

nphts:

User:

Virtual Machine key:

D3 virtual disk:

List disk statements: (Make a copy of this page to list additional disk statements.)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

List tape statements: (Make a copy of this page to list additional tape statements.)

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.