Common License Management Errors

The following list provides more information about the possible causes of common licensing errors that occur when the Uniface License Management Utility checks for a valid license when running or installing a Uniface application, or the Sentinel RMS License Manager.

The error normally suggests the cause of the problem and how to resolve it.

Error: Could not obtain a license.
Reason: An unknown problem has occurred.
Resolution: Please retry the license activation.

This error can occur if there is a bad internet connection, if the incorrect Entitlement ID is entered, or the user stopped the activation before it was completed. 

Error: Could not obtain a license.
Reason: Could not find the cloud configuration file C:/...../sntlcloudp_configuration_unifacebv.xml
Resolution: Please retry the license activation.

This error can occur if the activation was terminated before completion, or the file has been moved or deleted. 

Error: Could not obtain a license.
Reason: License file <FILENAME> not found.
Resolution: Please retry the license activation.

This error can occur when a license file has been renamed or moved. It can also occur if an incorrect directory or file has been specified in the $LICENSE_OPTIONS assignment setting.

Error: Could not obtain a license.
Reason: The cloud configuration file's name <FILENAME> is incorrect.
Resolution: Rename your cloud configuration file from <FILENAME> to <CORRECT_FILENAME>

This error can occur when the cloud configuration's file has been renamed. 

Error: Could not obtain a license.
Reason: Sentinel license files must reside in the IFS, <PATH> is not an IFS path.
Resolution: Please make sure you use an IFS path for licensing.

This error can occur when the Sentinel files could not be located in the IFS (iSeries only). 

Error: Could not obtain a license.
Reason: Feature <LICENSE_FEATURE> never checked out.
Resolution: Please retry the activation.

This error can occur when running a Uniface application if the license feature was never checked out.

Error: Could not obtain a license.
Reason: There are connection issues with the DLM.
Resolution: Please check your internet connection and/or DNS server. Otherwise, try again in a few minutes.

This error occurs when DLM is not able to connect to the license server. 

Error: Could not obtain a license.
Reason: This version of Uniface has expired.
Resolution: Please upgrade your installation to the latest stable version.

This error occurs when the version of Uniface you are running is no longer supported and the license has expired.

Trying to contact the Sentinel Cloud server, please wait...
The Sentinel Cloud server fra01-he.prod.sentinelcloud.com port 80 is not reachable.
Please check your connection or firewall settings, after that you can retry.
Do you want to retry? [Y/N]:

This error occurs during installation of the Sentinel RMS License if Uniface cannot reach the Sentinel Cloud server, and a cloud-served license has been selected and no proxy server is configured.

This is commonly caused by firewall or network issues. You can fix any issue without leaving the script. Select Y to retry. Uniface will try to contact the Sentinel Cloud server again. This can be repeated until the issue is solved. If you select N, the installation is canceled.

Error: Initialization of Sentinel failed, error code <Code>.
Reason: Unknown.
Resolution: Please retry the license activation.

This error can occur when running a Uniface application if the initialization of Sentinel failed.

Error: Sentinel persistence could not be initialized.
Reason: Administrative privileges are required for this. 
Resolution: Run 'ulic /prep' as Administrator once to correct this problem.

This error can occur when running the Uniface License Management utility without Administrator privileges on Microsoft Windows.

Error: Sentinel persistence could not be initialized.
Reason: Superuser privileges are required for this.
Resolution: Run 'ulic /prep' as superuser (sudo) once to correct this problem.

This error can occur when running the License Management utility without Super user privileges on Unix.

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