Running traces

For troubleshooting purposes, it can be necessary to run a License Manager trace. Most likely this feature is only used when directed to by a member of the BlueZone Customer Care support staff.

To start a trace, click Trace → Start Trace from the menu bar or by clicking the Start Trace icon on the toolbar.

The License Manager service starts and the trace file is created. When sufficient time has passed, you must stop the trace.

To stop the trace, click Trace → Stop Trace from the menu bar or by clicking the Stop Trace icon on the toolbar.

Sample BlueZone License Manager trace

Server started on May 3, 2007 11:16:42 AM
 
BlueZone License Manager v4.2 Build 829
 
ListenProc()
Just before processing loop...
In to service control...
Received RLMClient Message
Read socket#:0, 428
New CheckOut Rejected due to Initializing.
Read socket#:0, 428
Attempt to CheckOut License1
User CheckOut: 1/10 Sessions: 1
Read socket#:0, 428
Attempt to CheckOut License1
User CheckedOut2: 1/10 Sessions: 2
Read socket#:0, 420
Heartbeat attempt by client: 0
Heartbeat timer reset for: 0
Read socket#:0, 428
Heartbeat attempt by client: 1
Heartbeat timer reset for: 1
Read socket#:0, 420
Heartbeat attempt by client: 0
Heartbeat timer reset for: 0
Read socket#:0, 428
Heartbeat attempt by client: 1
Heartbeat timer reset for: 1
Read socket#:0, 420
Heartbeat attempt by client: 0
Heartbeat timer reset for: 0
Read socket#:0, 428
Heartbeat attempt by client: 1
Heartbeat timer reset for: 1
Read socket#:0, 420
Heartbeat attempt by client: 0
Heartbeat timer reset for: 0
Read socket#:0, 428
Heartbeat attempt by client: 1
Heartbeat timer reset for: 1
Read socket#:0, 428
Attempt to CheckOut License1
User CheckedOut2: 1/10 Sessions: 3
Read socket#:0, 412
Heartbeat attempt by client: 0
Heartbeat timer reset for: 0
Read socket#:0, 428
Heartbeat attempt by client: 1
Heartbeat timer reset for: 1
Read socket#:0, 412
Attempt to Free License
Checked In: (0) 1/10 Sessions: 2
Read socket#:0, 428
Attempt to Free License
Checked In: (2) 1/10 Sessions: 1
Read socket#:0, 412
Attempt to Free License
Checked In: (1) 0/10 Sessions: 0
In to service control...
Stopping...
BlueZone License Manager leaving handler
 
Current client numbers before server shutdown
Any: 0/10
Sessions: 0
 
Server stopped on May 3, 2007 11:29:51 AM