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Home > We're Hiring: Technical Support Engineer

We're Hiring: Technical Support Engineer

Rocket Software is looking to add a full-time Technical Support Engineer Level 1 - International to provide service to U2 customers throughout EMEA.. To apply, please send your CV to:

Work Location: Stockley Park, Uxbridge UB11 1ET, United Kingdom
Reports To: Manager of U2 EMEA Technical Support
Experience Required: Entry level to 5 years

Responsibilities include:

  • Professionally and pro-actively provide telephone and electronic customer technical support
  • Resolve clients’ questions or problems including installation/setup, system administration, product configuration and functionality
  • Research questions using available information resources
  • Redirect problems to appropriate level 2 resource
  • Track and route level 1 problems, requests, and document resolutions
  • Write Technical Tips, white papers, example code
  • Stay current on new and evolving technologies
  • Participate in internal projects and other work as directed

Skills and Experience:

  • Pro-active attitude toward learning and acquiring technical knowledge
  • Demonstrated ability to work both independently and within team environment
  • Strong on team participation and teamwork
  • Bachelor's degree or equivalent (in Computer Science is preferred)
  • Analytical intellect, good problem solving skills
  • Ability to build and maintain a strong relationship with customers
  • Skilled in both verbal and written communication
  • Demonstrated experience with Windows, UNIX, and Linux Administration is preferred
  • UniData and/or UniVerse or U2 tools experience preferred
  • Demonstrated knowledge in C#, JAVA, VB.NET, .NET, XML and SOAP is a plus
  • Demonstrated knowledge of spoken and written French is a plus
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